What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placing them. Please contact us immediately at rongchy@outlook.com.
Do I need a prescription to order glasses?
Our reading glasses and sunglasses are non-prescription and available for anyone to order. For prescription myopia glasses, simply select your required diopter strength (-0.50 to -6.00) when adding to cart.
How long does shipping take?
Processing takes 1-3 business days. Standard worldwide shipping takes 7-15 business days. You will receive a tracking number once your order ships.
Do you ship to my country?
We ship to over 50 countries worldwide including the United States, Canada, United Kingdom, Australia, and most European and Asian countries. Enter your address at checkout to confirm availability.
Is shipping really free?
Yes! We offer free standard shipping on all orders, worldwide. No minimum purchase required.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Glasses must be in original condition with packaging.
How do I start a return?
Email us at rongchy@outlook.com with your order number and reason for return. We will provide return instructions within 24 hours.
Do you offer a warranty?
All Rongchy glasses come with a 90-day warranty against manufacturing defects. This covers frame breakage not caused by accidents or misuse.
How do I know which frame size fits me?
Every product page includes detailed frame measurements (lens width, bridge size, temple length). Measure a pair of glasses you already own and compare, or check our face measurement guide.
What is UV400 protection?
UV400 means the lenses block 99-100% of both UVA and UVB radiation up to 400 nanometers. All Rongchy sunglasses meet this standard. Learn more about UV400.
What strength reading glasses do I need?
Reading glasses range from +1.00 (light magnification) to +4.00 (strong magnification). Check our reading glasses strength guide to find your perfect match.
Are blue light blocking glasses effective?
Yes, especially for reducing evening screen-related sleep disruption. Read our detailed breakdown of the science.
Email us at rongchy@outlook.com — we typically respond within 24 hours.